Inkscape.org
Beyond the Basics Inkscape won't launch since update
  1. #1
    nickolae0 nickolae0 @nickolae0

    Hi, I run into the "Inkscape encountered an internal error" message when I try to open Inkscape. I have tried re-installing but get the same error!

    Here is the output when I run the debug trace: 

    --- INKSCAPE VERSION --- 
    Inkscape 1.2.1 (9c6d41e410, 2022-07-14)
     
    --- SYSTEM INFO --- 
    
    Host Name:                 DESKTOP-3GMDUPE
    OS Name:                   Microsoft Windows 11 Pro
    OS Version:                10.0.22000 N/A Build 22000
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Standalone Workstation
    OS Build Type:             Multiprocessor Free
    System Manufacturer:       ASUS
    System Model:              System Product Name
    System Type:               x64-based PC
    Processor(s):              1 Processor(s) Installed.
                               [01]: Intel64 Family 6 Model 165 Stepping 3 GenuineIntel ~3301 Mhz
    BIOS Version:              American Megatrends Inc. 1003, 30/11/2020
    Windows Directory:         C:\WINDOWS
    System Directory:          C:\WINDOWS\system32
    Boot Device:               \Device\HarddiskVolume1
    System Locale:             en-gb;English (United Kingdom)
    Input Locale:              en-gb;English (United Kingdom)
    Time Zone:                 (UTC+00:00) Dublin, Edinburgh, Lisbon, London
    Total Physical Memory:     16,294 MB
    Available Physical Memory: 6,672 MB
    Virtual Memory: Max Size:  26,534 MB
    Virtual Memory: Available: 10,589 MB
    Virtual Memory: In Use:    15,945 MB
    Page File Location(s):     C:\pagefile.sys
    Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                               Virtualization Enabled In Firmware: No
                               Second Level Address Translation: Yes
                               Data Execution Prevention Available: Yes
     
    --- BACKTRACE --- 
    [New Thread 364.0x3b0]
    [New Thread 364.0x1044]
    [New Thread 364.0x56c]
    [New Thread 364.0x549c]
    [New Thread 364.0x20e4]
    [New Thread 364.0x53ec]
    [New Thread 364.0x62dc]
    [New Thread 364.0x5d14]
    [New Thread 364.0x19b0]
    [New Thread 364.0x3ba4]
    [New Thread 364.0x2dac]
    [New Thread 364.0x1770]
    [New Thread 364.0x5d00]
    [New Thread 364.0x2004]
    [New Thread 364.0x4c7c]
    [New Thread 364.0x188c]
    [New Thread 364.0x4f60]
    [New Thread 364.0x5fe8]
    [New Thread 364.0x65d0]
    [New Thread 364.0x42f0]
    [New Thread 364.0x65c8]
    [New Thread 364.0x5388]
    [Thread 364.0x5388 exited with code 0]
    [New Thread 364.0x4274]
    [New Thread 364.0x5ad4]
    [New Thread 364.0x11f4]
    [New Thread 364.0x5154]
    
    Thread 1 received signal SIGTRAP, Trace/breakpoint trap.
    0x00007ffcde7e19b3 in ?? () from C:\Program Files\Inkscape\bin\libglib-2.0-0.dll
    #0  0x00007ffcde7e19b3 in ?? () from C:\Program Files\Inkscape\bin\libglib-2.0-0.dll
    #1  0x00007ffcde7e1a87 in ?? () from C:\Program Files\Inkscape\bin\libglib-2.0-0.dll
    #2  0x00007ffcde7e1dfb in ?? () from C:\Program Files\Inkscape\bin\libglib-2.0-0.dll
    #3  0x00007ffcde7e20f8 in ?? () from C:\Program Files\Inkscape\bin\libglib-2.0-0.dll
    #4  0x00007ffcdd0e901f in ?? () from C:\Program Files\Inkscape\bin\libgio-2.0-0.dll
    #5  0x00007ffcdd0e9162 in ?? () from C:\Program Files\Inkscape\bin\libgio-2.0-0.dll
    #6  0x00007ffcdd5d75a9 in build_menu() () from C:\Program Files\Inkscape\bin\libinkscape_base.dll
    #7  0x00007ffcddba9025 in InkscapeWindow::InkscapeWindow(SPDocument*) () from C:\Program Files\Inkscape\bin\libinkscape_base.dll
    #8  0x00007ffcddbb0524 in InkscapeApplication::window_open(SPDocument*) () from C:\Program Files\Inkscape\bin\libinkscape_base.dll
    #9  0x00007ffcddbb07b8 in InkscapeApplication::create_window(SPDocument*, bool) () from C:\Program Files\Inkscape\bin\libinkscape_base.dll
    #10 0x00007ffcddbbcadb in InkscapeApplication::process_document(SPDocument*, std::__cxx11::basic_string<char, std::char_traits<char>, std::allocator<char> >) () from C:\Program Files\Inkscape\bin\libinkscape_base.dll
    #11 0x00007ffcddbbd15e in InkscapeApplication::on_activate() () from C:\Program Files\Inkscape\bin\libinkscape_base.dll
    #12 0x00007ffd110cd89c in ?? () from C:\Program Files\Inkscape\bin\libglibmm-2.4-1.dll
    #13 0x00007ffd11057cdc in ?? () from C:\Program Files\Inkscape\bin\libgobject-2.0-0.dll
    #14 0x00007ffd11069a52 in ?? () from C:\Program Files\Inkscape\bin\libgobject-2.0-0.dll
    #15 0x00007ffd1106f401 in ?? () from C:\Program Files\Inkscape\bin\libgobject-2.0-0.dll
    #16 0x00007ffd1106f848 in ?? () from C:\Program Files\Inkscape\bin\libgobject-2.0-0.dll
    #17 0x00007ffcdd0ddbe8 in ?? () from C:\Program Files\Inkscape\bin\libgio-2.0-0.dll
    #18 0x00007ffcdd0ddd45 in ?? () from C:\Program Files\Inkscape\bin\libgio-2.0-0.dll
    #19 0x00007ff796a53e8c in main ()

     

  2. #2
    Tyler Durden Tyler Durden @TylerDurden
    *
    1. Describe the version of Inkscape and the installer you used (the file you downloaded from the website: .msi/.exe/.zip/other )
  3. #3
    nickolae0 nickolae0 @nickolae0

    Inkscape 1.2.1 (9c6d41e410, 2022-07-14)

    .exe installer from the website

  4. #4
    Tyler Durden Tyler Durden @TylerDurden

    I'd try uninstalling, deleting the user config Inkscape directory, then re-install using the .msi installer. After reinstall, I'd launch, reset the preferences and relaunch.

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